TERMS & CONDITIONS

1. Order Minimums & Operations Floors

• Wholesale Accounts (Coffee Shops): To maintain production efficiencies and manufacturing routing, our system enforces a strict minimum order value of $300.00 per individual delivery run.
• Corporate Accounts (Offices): To guarantee dedicated baking preparation and seamless morning logistics routing, our operations require a flat baseline order volume of $400.00 per scheduled product delivery.

2. Weekly Order Cutoffs & Production Scheduling

• The Deadline: Our production team locks all ingredient sourcing, inventory metrics, and manufacturing schedules every Friday at 3:00 PM EST for the upcoming week’s deliveries.
• Late Orders: Orders, modifications, or account adjustments submitted after the Friday 3:00 PM deadline cannot be processed by our automated inventory systems and will be deferred to the following week’s production cycle.

3. Payment Terms, Invoicing, & Digital Booking Protocol

• Digital-Only Booking Protocol: All wholesale requests and corporate delivery orders must be submitted digitally via our official electronic booking portal. Verbal or telephonic orders are not accepted. All wholesale requests and corporate delivery orders must be submitted digitally via our official electronic booking portal. Orders are only considered finalized upon receipt of an automated digital confirmation from our system.

• Corporate Accounts: All single-event corporate delivery orders require a 50% non-refundable deposit via the digital portal to secure the production date. Online credit card transactions are subject to a 3% processing fee. The remaining 50% balance must be paid in full ten (10) business days prior to delivery.

• Recurring Wholesale Accounts (Coffee Shops): Established recurring accounts will be invoiced digitally upon delivery. Payment must be completed within seven (7) business days of invoice date via free ACH Bank Transfer using our provided Bluevine routing and account details. First-time wholesale orders require payment upfront via credit card or ACH before delivery. Net-7 billing terms apply thereafter upon account approval. Overdue invoices will result in an immediate pause on subsequent delivery cycles.

4. Logistics Routing & Tiered Delivery Fees

Delivery charges are calculated automatically via our logistics system and are added to the final invoice as a separate line item based on the client’s geographic pricing tier:

• Zone 1 (Local Drop - Within 10 miles): Marietta, Kennesaw. $20.00 Flat Fee.
• Zone 2 (Extended Route - 10 to 20 miles): Alpharetta, Woodstock, Canton, Towne Lake, Roswell. $50.00 Flat Fee.
• Zone 3 (Premium/Rush-Hour Route - 20+ miles): Sandy Springs, Dunwoody, Buckhead, Downtown Atlanta. $115.00 Flat Fee. (This premium fee accounts for extended transit times and dedicated logistics routing through high-congestion morning commuter corridors).

5. Wholesale Production & Batch Size Architecture

• Custom Wholesale Freedom: To provide maximum flexibility for our retail partners, The Collective Crumb LLC allows full menu customizability rather than fixed wholesale bundles.
• Minimum Batch Constraints: To maintain commercial baking pan efficiencies and ensure transit packaging stability, all custom wholesale orders must be placed in strict raw volume increments per flavor profile:

  • Cookies, Muffins, and Scones: Sold strictly in fixed increments of twelve (12) units.

  • Bundt Cake Slices: Sold strictly in fixed increments of twelve (12) units (equivalent to 1 whole cake).

• Inventory Allocation: Custom line-item volumes that do not meet these designated batch floors cannot be fulfilled by our manufacturing management software.

6. Executive Boardroom Display Upgrades & Food Safety Compliance

• Turn-Key Station Styling Upgrade: Clients booking the optional Boardroom Display Upgrade are provided with a complete, turn-key, single-use display kit. This kit includes a premium single-use linen-feel tablecloth, flat-packed disposable display towers, single-use serving tongs, and custom flavor/allergen placards.
• Food Safety & Compliance Packaging: To guarantee absolute freshness and ensure strict compliance with the Georgia Department of Agriculture food safety regulations, all pastry items are delivered fully sealed within our signature windowed display boxes.
• The Client Hand-Off: Our logistics team will unbox the flat-packed towers, lay out the tablecloth, and place the sealed pastry boxes neatly onto the display tiers. In accordance with state food packaging laws, our delivery drivers are legally prohibited from opening food packaging or handling loose, exposed food products at the client venue. The client or venue coordinator assumes full responsibility for opening the sealed bakery boxes right before event consumption.
• Zero Post-Event Obligations: All display infrastructure provided in this upgrade package is 100% single-use and disposable. The client owns all display pieces upon delivery. Our team does not return for clean-up, breakdown, or equipment recovery.

7. Order Cancellation, Modification, & Refund Policy

• Corporate Accounts (Single-Events):
  • Deposit Forfeiture: In alignment with Section 3, the initial 50% deposit is strictly non-refundable and will be forfeited upon cancellation at any time.
  • Balance Refunds: If a corporate order is canceled more than ten (10) business days prior to delivery, the remaining 50% balance will not be charged (or will be refunded if already paid). Cancellations made ten (10) business days or fewer prior to delivery are completely non-refundable, and the full balance remains due.
• Recurring Wholesale Accounts (Coffee Shops):

  • Pre-Cutoff Flexibility: Wholesale partners may cancel or modify an upcoming delivery without penalty, provided the request is submitted via the digital portal before the Friday 3:00 PM EST production cutoff.

  • Post-Cutoff Liabilities: In alignment with Section 2, because ingredients are locked and production lines are scheduled at Friday 3:00 PM EST, cancellations or downward modifications submitted after this deadline cannot be accepted. The client will be invoiced for the full amount of the scheduled delivery, and payment must be completed within seven (7) business days per standard terms.
• Logistics & Upgrades:
  • Upon a valid, timely cancellation, any pre-paid delivery fees (Section 4) or Boardroom Display Upgrades (Section 6) will be refunded in full. Late cancellations forfeit these fees to cover pre-allocated routing and material costs.

Serving the Greater Atlanta Area

USA

2026